Less Talk More Action
The center of all communication is genuine interest. Being interested in your clients means really caring that they are comfortable with you. You can create this atmosphere by making eye contact, not ‘talking over their heads’ in ‘industry language’, and also finding out why they have come to you. Asking questions is essential.
Many times as business owners, we get caught up in selling our services to clients. We talk and forget to listen. Our clients have so much to tell us in their speech, body language, and behavior. They are fascinating when we take the time to really notice them !